Website Supply Terms
These terms set out the basis on which we will supply items from our
shop to you,so please read them carefully.
We may amend these from time to time, and the changes will take effect
from the time we publish the revised terms. However, the amended terms will not
apply to any orders that we have already accepted before this date.
You can contact us by email at: shop@sportingmemories.uk
Ordering an item
Your order is only accepted by us (and a contract formed), when we send
you an email notifying you that your item(s) have been dispatched. Any products
on the same order which are not referenced in our dispatch email do not form
part of that contract.
If we cannot supply you with some or all of the items you have requested
for any reason, we will contact you and explain your options. If we cannot
supply you with the product or service you ordered, we will inform you of this
by email and where payment has already been taken, we will refund you. We may
not be able to accept your order as a result of one of the following:
- the
product you ordered being out of stock;
- we
are unable to obtain authorisation for your payment;
- we
have identified a pricing or product description error;
- you
have asked us to deliver your order to a location to which we do not offer
delivery.
If you wish to change your order at any time, please let us know as soon
as possible. We will try our best to accommodate your request, but this may not
always be possible. If we can’t make the change you require, or we have already
sent your item(s) to you, you may consider cancelling your order (see
“Cancelling your order” below).
Price and Payment for items on sale
All prices displayed on our shop website are in
pounds sterling. Sporting Memories Network (Scotland) CIC are no registered for VAT and so all items are currently zero rated for VAT. All applicable delivery
charges will be displayed prior to checkout.
We may change the price of items at any time, but the price you will be
asked to pay is the price displayed on the shop website
when you place your order. However, while we try to ensure that the
prices shown on our shop website are up-to-date and correct, occasionally errors do occur:
- if
we notice this before we have accepted your order, we will contact you to
confirm whether you wish to purchase the relevant item at the correct
price, or cancel your order;
- if
we have already accepted your order before noticing this mistake, we may
still cancel your order if the error was an obvious one that you could
reasonably have recognised as a mistake and you do not want to pay the
correct price.
For orders placed via our shop website, we accept Visa, Mastercard, Maestro, American Express cards. We also accept
payment via PayPal. All card payments are subject to authorisation by your card issuer.
However, if we do not receive your payment and you have already received the
products ordered from us, you must pay for the products or return the products
ordered from us in accordance with reasonable return instructions that we
provide and in the same condition that you received them at your own expense.
If you do not do this within 30 days of the date on which we cancel your order,
we may collect or arrange for collection of the products at your expense.
You will own the item(s) you have ordered once we have received payment
in full, but we will remain responsible for it until we have delivered it to
the address you gave us when placing your order (see “Delivery” below).
Delivery
We deliver throughout the UK and to
countries outside the UK.
We shall not be responsible to you for any delays in the delivery of
items that are caused by events outside of our control. However, we will
contact you as soon as possible to notify you of any such events, and we will
try to minimise the effects of any delay.
Damaged/Faulty Goods/Not as described
You have a legal right to return any item that does not match the
description on our shop website, is not fit for its intended
purpose or is not of satisfactory quality. You are entitled to a refund (see “Returns and Exchanges” below), if you tell us this within 30 days of
receipt of the item, or you may request a replacement item instead. In either
case, if the item was purchased, you will need to return the item in question
to us.
Returns and Exchanges
We would like you
to be happy with your purchase but if there’s something wrong with your
item and you would like your money back, tell us within 30 days of receiving
your order and then simply post it back to us at:
Sporting Memories,
c/o DTP Southfield,
Unit 4.4
Inveresk Mills Industrial Estate
Musselburgh
EH21 7UQ
If you’re not happy with your item for any other reason and would like
your money back, no questions asked, please tell us within 14 days of receiving
your order and then simply post it back to us at the address given above. If you
would like to exchange your item instead, please send it back to us within 14
days of receipt, asking for a replacement.
Cancelling your order – this only
applies to purchased items
You are entitled to cancel any order you have made on our shop website by email for any reason, (including if you simply change your
mind), up to and including 14 days after the day on which you receive your
purchase, unless your item is made to
your specification or clearly personalised.
If you cancel your order before we dispatch it, we will refund all sums
you have paid to us for that order (including the delivery costs paid by you) no
later than 14 days after the day of you telling us you want to cancel.
If you wish to cancel your order once you have received it, you should send
the items back to us as soon as possible, and in any event not later than 14
days after the day on which you tell us you want to cancel your order. You will
be responsible for the costs of returning the items to us.
We will then refund you the following sums:
- the
purchase price; and
- provided
that you are returning the entirety of your order, the delivery costs paid
by you, up to the amount charged.
These will be paid within 14 days after the day we receive the item back
from you, or you providing evidence that you returned the item to us (if
earlier). We will make reimbursement via Stripe or PayPal unless you have expressly agreed otherwise.
Please note that we may make a deduction if the value of the item has
been reduced as a result of your handling them in a way which would not be
permitted in a shop. If we refund you the price paid before we are able to
inspect the item, and later discover you have handled it in an unacceptable
way, you will be required to pay us an appropriate.
Your Personal Information
We use the personal information you provide to us in order to supply the
item(s) you have ordered to you and to process your payment. Your information will be accessed by Stripe to handle your payment and DTP
Southfield Ltd., our order fulfilment provider, in order to send you your
order.
All personal data
held by us or on our behalf is held in accordance with our Privacy Policy https://www.sportingmemoriesnetwork.com/privacy/ or Stripe’s https://stripe.com/gb/privacy
Our liability to you
We are responsible for any foreseeable loss or damage you suffer that is
caused by our breach of these Terms or our negligence. Loss or damage is
foreseeable if it is obvious it will happen, or if both parties knew it might
happen at time the contract was formed.
We do not in any way seek to exclude or limit our liability to you where
it would be unlawful to do so, including for:
- death
or personal injury caused by our negligence;
- fraud
or fraudulent misrepresentation;
- any
breach of your statutory rights under sections 9-11, 13 and 14 of the
Consumer Rights Act 2015 (i.e. items must be of satisfactory quality, fit
for purpose and match any description, samples and/or model provided); or
- defective
products under the Consumer Protection Act 1987
We only supply items for domestic and private use. You agree not to use
items ordered from this shop website for any commercial, business or
resale purposes, and therefore we shall have no liability to you for any loss
of profit, loss of business, business interruption, or loss of business
opportunity.
General
This online shop is operated by Sporting
Memories Network (Scotland) CIC, a community interest company registered in Scotland.
Registered office at Kenmure, Main Road, Dirleton, East Lothian, EH39 5EA.
Registered company number SC409470.
These terms are governed by the laws of Scotland, and the Scottish
courts shall have exclusive jurisdiction in all disputes arising out of these
terms and any item(s) ordered from this shop website.
If a court finds any part of these terms unlawful or unenforceable for
any reason, this shall not affect the rest of the terms which will remain valid
and enforceable.
This contract is between you and us. Nobody else has any rights under or
in respect of these terms.
Even if we delay in enforcing any of these terms, we can still enforce
them at a later time. If we do not insist immediately that you do anything you
are required to do under these terms, or if we delay in taking steps against you
in respect of any breach, it will not mean that you do not have to do those
things and it will not prevent us taking steps against you at a later date.
These terms and conditions do not in any way affect your statutory
rights.