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Website Supply Terms

These terms set out the basis on which we will supply items from our shop to you,so please read them carefully.

We may amend these from time to time, and the changes will take effect from the time we publish the revised terms. However, the amended terms will not apply to any orders that we have already accepted before this date.

You can contact us by email at: shop@sportingmemories.uk

Ordering an item

Your order is only accepted by us (and a contract formed), when we send you an email notifying you that your item(s) have been dispatched. Any products on the same order which are not referenced in our dispatch email do not form part of that contract.

If we cannot supply you with some or all of the items you have requested for any reason, we will contact you and explain your options. If we cannot supply you with the product or service you ordered, we will inform you of this by email and where payment has already been taken, we will refund you. We may not be able to accept your order as a result of one of the following:

  • the product you ordered being out of stock;
  • we are unable to obtain authorisation for your payment;
  • we have identified a pricing or product description error;
  • you have asked us to deliver your order to a location to which we do not offer delivery.

If you wish to change your order at any time, please let us know as soon as possible. We will try our best to accommodate your request, but this may not always be possible. If we can’t make the change you require, or we have already sent your item(s) to you, you may consider cancelling your order (see “Cancelling your order” below).

Price and Payment for items on sale

All prices displayed on our shop website are in pounds sterling. Sporting Memories Network (Scotland) CIC are no registered for VAT and so all items are currently zero rated for VAT. All applicable delivery charges will be displayed prior to checkout.

We may change the price of items at any time, but the price you will be asked to pay is the price displayed on the shop website when you place your order. However, while we try to ensure that the prices shown on our shop website are up-to-date and correct, occasionally errors do occur:

  • if we notice this before we have accepted your order, we will contact you to confirm whether you wish to purchase the relevant item at the correct price, or cancel your order;
  • if we have already accepted your order before noticing this mistake, we may still cancel your order if the error was an obvious one that you could reasonably have recognised as a mistake and you do not want to pay the correct price.

For orders placed via our shop website, we accept Visa, Mastercard, Maestro, American Express cards. We also accept payment via PayPal. All card payments are subject to authorisation by your card issuer. However, if we do not receive your payment and you have already received the products ordered from us, you must pay for the products or return the products ordered from us in accordance with reasonable return instructions that we provide and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense.

You will own the item(s) you have ordered once we have received payment in full, but we will remain responsible for it until we have delivered it to the address you gave us when placing your order (see “Delivery” below).

Delivery

We deliver throughout the UK and to countries outside the UK.

We shall not be responsible to you for any delays in the delivery of items that are caused by events outside of our control. However, we will contact you as soon as possible to notify you of any such events, and we will try to minimise the effects of any delay.

Damaged/Faulty Goods/Not as described

You have a legal right to return any item that does not match the description on our shop website, is not fit for its intended purpose or is not of satisfactory quality. You are entitled to a refund (see “Returns and Exchanges” below), if you tell us this within 30 days of receipt of the item, or you may request a replacement item instead. In either case, if the item was purchased, you will need to return the item in question to us.

Returns and Exchanges

We would like you to be happy with your purchase but if there’s something wrong with your item and you would like your money back, tell us within 30 days of receiving your order and then simply post it back to us at:

Sporting Memories,
c/o DTP Southfield,
Unit 4.4
Inveresk Mills Industrial Estate
Musselburgh
EH21 7UQ

If you’re not happy with your item for any other reason and would like your money back, no questions asked, please tell us within 14 days of receiving your order and then simply post it back to us at the address given above. If you would like to exchange your item instead, please send it back to us within 14 days of receipt, asking for a replacement.

Cancelling your order – this only applies to purchased items

You are entitled to cancel any order you have made on our shop website by email for any reason, (including if you simply change your mind), up to and including 14 days after the day on which you receive your purchase, unless your item is made to your specification or clearly personalised.

If you cancel your order before we dispatch it, we will refund all sums you have paid to us for that order (including the delivery costs paid by you) no later than 14 days after the day of you telling us you want to cancel.

If you wish to cancel your order once you have received it, you should send the items back to us as soon as possible, and in any event not later than 14 days after the day on which you tell us you want to cancel your order. You will be responsible for the costs of returning the items to us.

We will then refund you the following sums:

  • the purchase price; and
  • provided that you are returning the entirety of your order, the delivery costs paid by you, up to the amount charged.

These will be paid within 14 days after the day we receive the item back from you, or you providing evidence that you returned the item to us (if earlier). We will make reimbursement via Stripe or PayPal unless you have expressly agreed otherwise.

Please note that we may make a deduction if the value of the item has been reduced as a result of your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the item, and later discover you have handled it in an unacceptable way, you will be required to pay us an appropriate.

Your Personal Information

We use the personal information you provide to us in order to supply the item(s) you have ordered to you and to process your payment. Your information will be accessed by Stripe to handle your payment and DTP Southfield Ltd., our order fulfilment provider, in order to send you your order.

All personal data held by us or on our behalf is held in accordance with our Privacy Policy https://www.sportingmemoriesnetwork.com/privacy/ or Stripe’s https://stripe.com/gb/privacy

Our liability to you

We are responsible for any foreseeable loss or damage you suffer that is caused by our breach of these Terms or our negligence. Loss or damage is foreseeable if it is obvious it will happen, or if both parties knew it might happen at time the contract was formed.

We do not in any way seek to exclude or limit our liability to you where it would be unlawful to do so, including for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • any breach of your statutory rights under sections 9-11, 13 and 14 of the Consumer Rights Act 2015 (i.e. items must be of satisfactory quality, fit for purpose and match any description, samples and/or model provided); or
  • defective products under the Consumer Protection Act 1987

We only supply items for domestic and private use. You agree not to use items ordered from this shop website for any commercial, business or resale purposes, and therefore we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

General

This online shop is operated by Sporting Memories Network (Scotland) CIC, a community interest company registered in Scotland. Registered office at Kenmure, Main Road, Dirleton, East Lothian, EH39 5EA. Registered company number SC409470.

These terms are governed by the laws of Scotland, and the Scottish courts shall have exclusive jurisdiction in all disputes arising out of these terms and any item(s) ordered from this shop website.

If a court finds any part of these terms unlawful or unenforceable for any reason, this shall not affect the rest of the terms which will remain valid and enforceable.

This contract is between you and us. Nobody else has any rights under or in respect of these terms.

Even if we delay in enforcing any of these terms, we can still enforce them at a later time. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of any breach, it will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

These terms and conditions do not in any way affect your statutory rights.

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